WAREHOUSING

Supply Chain Management can be defined as how product/service originates, travels through organizations and processes, and delivers the finished product/service to the customer. Supply Chain Management ensures that the correct product/service, and the correct quantity is delivered to the correct customer on-time. It is best to establish relationships with suppliers that will create a "win-win" partnership for both parties, and not based solely on price.



This process involves establishing a supplier certification program to ensure quality products and services are provided to your customers. Things to keep in mind, include:



• Selecting Suppliers 

• Rating System

• Clear Communication regarding the expectations, and requirements

• Performance (Metrics Reporting and Feedback)

• Improvement Plans

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ISO 9001 - What does it mean in the Supply Chain? 

 

How can you be sure that your suppliers understand what you expect from them, and are capable of providing you with a consistent, conforming product ? This informative text provides some answers to these questions and will inform you about how you can get the most out of using ISO 9001 as a supply chain tool.

 

• Meet your needs and expectations 

• Comply with applicable regulations

 

The requirements cover a wide range of topics, including your supplier’s top management commitment
to quality, its customer focus, adequacy of its resources, employee competence, process management (for production, service delivery and relevant administrative and support processes), quality planning, product design, review
of incoming orders, purchasing, monitoring and measurement of its processes and products, calibration of measuring equipment, processes to resolve customer complaints, corrective/preventive actions and a requirement to drive
continual improvement of the QMS. Last but not least, there is a requirement for your supplier to monitor customer perceptions about the quality of the goods and services it provides.


(This document is taken from the ISO website with the permission of ANSI on behalf of ISO. (c) ISO 2013 - All rights reserved.)